Shipping policy

Shipping Policy

We carefully package each order before it leaves us and aim to get your pieces to you as quickly as possible.

Processing Times

Orders are generally processed and dispatched within 2 weeks of purchase.

You will receive confirmation once your order has been dispatched.

UK Shipping

We ship throughout the UK.

Shipping options, costs and estimated delivery times will be shown at checkout before you complete your purchase.

International Shipping

We ship internationally to the destinations available at checkout.

Shipping costs and estimated delivery times will be shown at checkout before you place your order.

International delivery times may vary due to customs processing and local postal services.

Customs & Import Charges

For international orders, you may be required to pay customs duties, import taxes or other charges imposed by your country.

We do not cover import VAT, customs duties or other import charges that may be imposed by the destination country.

Any VAT, customs duty, import tax or handling fees charged when your order enters your country are the responsibility of the customer and are not included in our shipping cost unless explicitly stated at checkout.

Please check your country's import requirements and potential charges before placing an international order.

Processing & Delivery Times

As all of our pieces are handmade to order, please allow 2-4 weeks for your order to be made and dispatched, followed by the delivery time shown at checkout.

If you require your order by a specific date, please contact us before placing your order so we can confirm whether this is possible.

By placing an order, you agree to the processing and delivery timeframe stated at checkout.

If there is an unexpected delay beyond the agreed timeframe, we will contact you as soon as possible.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please ensure that the delivery address provided at checkout is correct. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

Delayed or Lost Orders

If your order is delayed or appears to be lost, please contact us and we will do our best to assist you.

Nothing in this policy limits your legal rights if your order does not arrive or is not delivered within the legally required timeframe.

Returns

For information about returns and refunds, including your 14-day statutory cancellation right for eligible online orders, please see our Returns & Refunds Policy.

Contact

If you have any questions about shipping or your order, please contact:

studio@isabelnarayani.com